Question 1

How do I post an ad on SemSem Souq?

Accepted Answer

Tap "Ad Listing" (or the + button), choose a category, add photos, a title, description and price, then publish. Your ad goes live after a quick review.

Question 2

Is posting an ad free?

Accepted Answer

Yes, posting standard ads on SemSem Souq is completely free. Optional paid packages are available to promote or feature your ad for more visibility.

Question 3

How do I contact a seller?

Accepted Answer

Open the ad and use the chat or call button to reach the seller directly. Always agree on the details before meeting.

Question 4

How do I edit or delete my ad?

Accepted Answer

Go to "My Ads" in your profile, select the ad, then choose Edit or Delete.

Question 5

How can I stay safe when buying or selling?

Accepted Answer

Meet in public places, inspect items before paying, never share an OTP or banking details, and avoid deals that seem too good to be true.

Question 6

How do I promote or feature my ad?

Accepted Answer

Open your ad and choose "Promote", or buy a featured package. Featured ads appear higher and reach more buyers.

Question 7

How do I report a suspicious ad or user?

Accepted Answer

Use the "Report" option on the ad or in the chat. Our team reviews every report to keep the marketplace safe.

Question 8

Why was my ad rejected?

Accepted Answer

Ads may be rejected if they break our rules (prohibited items, wrong category, misleading content or poor images). Edit and resubmit, or contact support.

Question 9

How do I create an account?

Accepted Answer

Sign up with your phone number, email, or a Google/Apple account. Verify your number and you are ready to buy and sell.

Question 10

How do I change the app language?

Accepted Answer

Go to Settings, then Language, and choose English or العربية. The app fully supports both.